We’ve got you covered! Find answers to frequently asked questions about our properties.
Still need help? Feel free to email us here.
We can’t wait to host you! Click the “Book Now” option at the top of the page and follow the prompts. If you need any assistance, we’d be glad to help you—just send us an email! Our properties are also available on Airbnb and VRBO, but keep in mind, additional service fees often apply.
Check-in begins at 4 PM. Check-out is at 10 AM for Tiny Homes, and 11 AM for the Larger Cabins.
We do our best to accommodate early check-in and late check-outs, but cannot guarantee availability. A surcharge may apply. Please reach out to request as needed.
Many of our properties have stairs on the exterior and interior. Given the properties are situated in a wooded area, the terrain can also be uneven. If mobility is a concern, please review the property descriptions carefully or feel free to reach out and we can discuss the best stay for you!
All homes have central air and heating.
No, this property maintains a strict no smoking or vaping policy, both indoors and outdoors. Violations will result in the forfeiture of your security deposit and may incur additional cleaning fees.
While the property offers full, uninterrupted access, you may encounter other guests on the property grounds. All guests have shared access to the community game room, which includes a large TV, pool table, basketball arcade, arcade games, and more.
It depends on which home! For our larger properties, we welcome up to two dogs per reservation. Pets must be declared prior to arrival and are subject to an additional pet fee. Dogs must remain leashed when outside, are not allowed on furniture, and must be crated (one crate is provided) if left unattended in the home. Please review the listing description to confirm if pets are allowed at a specific property, or email us if you have questions!
Yes! Each property has a private hot tub for use during your stay. We also provide striped towels specifically to be used for the hot tub.
The property is located in a rural area of Hocking Hills. We recommend using a 4WD/AWD vehicle during the winter months for easier access.
Yes, we use a Eufy doorbell camera that monitors the front of our home. It is for the safety of our guests and the property. Covering or disabling the camera is strictly prohibited.
Yes, free satellite WiFi is provided, but please note that our rural location may result in spotty internet connectivity. We encourage you to prepare for a more unplugged experience. No refunds will be issued for WiFi-related issues.
Yes, we provide a propane grill along with a grill tool kit. Additionally, there’s a fire pit for your enjoyment. Firewood and starters are provided.
Guest receives a full refund less a $25 taxable cancellation fee if cancellation occurs at least 30 days before arrival. Guest receives 50% less a $25 taxable cancellation fee if cancellation occurs at least 14 days before arrival. Only surcharges will be refunded if reservation is cancelled within 14 days of arrival.
Yes, a $300 security deposit will be charged 2 days prior to your scheduled arrival. It will be released within 5 days after your departure, pending no issues arise.
We pride ourselves in providing you with a luxurious stay and seek to provide the essentials. The properties are fully stocked with linens, towels, kitchen essentials, toiletries, coffee, tea, etc. If you have any particular requests, please reach out and we’ll try to accommodate!
No, none of our properties have a washer/dryer on site.
There’s so much to do in Hocking Hills! Check out local activities here: LOCAL FAVORITES – Notestone Reserve
The closest restaurants and grocery stores are about 20-25 minutes away.
Our standard cancellation policy applies. However, if there is a Level 3 Snow Emergency in Hocking County that will prevent access to the property, we will provide a full refund.
Only registered guests and the number of occupants stated in the reservation are permitted on the property.
Yes, for the enjoyment of all guests, quiet hours are from 10PM to 8AM.
Yes, all reservations require a Renter Agreement to be signed upon booking. A sample can be found HERE*.
*This is a sample of our renter agreement. After booking, we will send this to you with a link you can use to sign it electronically online. Your booking/guest information will already be filled in. You must sign this agreement in order to access the property.
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